Frequently Asked Questions
Turn around times depend on the order, but in general, most flip pad orders with fewer than 50 pads are printed and bound within 3 to 5 business days. Orders containing more than 50 pads could take 7 to 10 business days. For presentation charts, un-laminated charts take from 3 to 7 business days depending on the complexity of the order and quantity. Laminated charts can take any where from 10 to 30 business days depending on quantity. Estimated turn around times do not include shipping times. If you need your charts by a certain date, please let us know when ordering.
We are able to add adhesive strips to the back of flip pad pages on a limited basis. Adding the strips is an incredibly time and labor intensive process. If you'd like an estimate on the cost of adding adhesive strips to each page, please contact us for a custom quote.
We specialize is short-run (100 or fewer), high quality, custom printed flip charts and pads. Wide format printing and the binding of the charts and pads can be an very labor intensive process. While we offer small discounts on larger quantity orders, bulk pricing is not available.
We primarily ship via UPS or FedEx ground service, however express service options, such as 2nd Day and Overnight, are available. If you need your job in-hand by a specific date, please be sure to let us know when you place your order. We also ship worldwide.
We accept all major credit cards. Payment is expected at the time of your order and production will not begin on a job until payment is received. Payment terms and acceptance of purchase orders are available on a limited basis. For information please e-mail us at firstname.lastname@example.org
We do not accept returns on any printed material. Customers are responsible for proofing their work prior to approving print production. We strive to ensure that each job which leaves our shop is of high quality. If there are any issues with your print order, please notify us right away. Refunds are not available on any printed material. If there was an issue in-transit, the shipping company (UPS or FedEx) need to be notified right away. For easels and carrying tubes, we will accept returns within 30 days of their purchase and will refund the cost. Customers are responsible for paying any shipping costs to return easels or carrying tubes.
Our hours of operation are Monday through Friday, 9 am to 5 pm (Pacific)